Service

CONTACT

TEILE Elektronik MIB GmbH
Kopenhagener Str. 60
13407, Berlin

Managing Directors: Gregor Sütterlin & Benjamin Hughes
Registered Office: Berlin Germany
Court of Registration: Amtsgericht Berlin-Charlottenburg
Registration Number: HRB 176672
WEEE-Reg.-Nr. DE 79120539

Mail to: hello@teile-elektronik.com

PLEASE NOTE: WE DO NOT RESPOND TO KEINEMUSIK RELATED INQUIRIES

SUPPORT

We are here for you. If you have any questions or problems then please send us a message to hello@teile-elektronik.com and we will get back to you as soon as we can.
All TEILE products come with a 2 year warranty from the date of purchase. Within this warranty period, all products which are not working anymore or show other malfunctions will be repaired or replaced, at TEILE’s expense, on a return-to-factory basis. This is only after we establish that the problems are not caused by inappropriate usage by the user . If you have a problem with your product then please email us first, so that we can decide what to do next. Please do not send anything back to us without first getting permission.

FAQ

Where are you located?
Berlin. It’s also where our workshop is too.

Can I return or exchange my product if I don’t like it?
Yes, all of our products from our webshop come with a 14-day money back guarantee. If you are not happy with what you bought, then please contact us within 14 days of receiving the product to organize a return.

When we receive your returned goods, we will inspect them for any signs of wear and tear, and then contact your shortly afterwards. If you purchased your product from an authorized dealer then you should contact them and follow their rules.

The buyer is responsible for all return shipping costs, including shipping both ways if you want to exchange a product.

Where can I buy your products?
Some Products are exclusively available in our webshop.
You can also visit:

Cutoff in Barcelona
www.cutoff.es

BimotorDJ in Portugal
www.bimotordj.com

Per-vurt in Lebanon
www.per-vurt.com

Are your effect units shipped with a Power Supply Unit?
Yes

Are your effect units shipped with a Multicore Cable?
No

DOWNLOADS

TEIL1 Manual

TEIL2 Manual

TEIL3 Manual